Effective Date: January 1, 2024
1. Refund Eligibility
We offer refunds for software products under the following conditions:
- Request must be made within 30 days of purchase
- Product must not have been activated or downloaded
- Original proof of purchase must be provided
- Product must be in its original condition
- Customer must provide a valid reason for the refund request
2. Non-Refundable Items
The following items are not eligible for refunds:
- Digital products that have been downloaded or activated
- Subscription services after the trial period has ended
- Products purchased with promotional discounts or special offers
- Third-party software licenses that have been redeemed
- Custom or personalized software solutions
- Products purchased more than 30 days ago
3. Refund Process
To request a refund, please follow these steps:
- Contact our customer service team at 1-877-402-1712
- Provide your order number and detailed reason for the refund request
- Submit any required documentation or proof of purchase
- Our team will review your request within 2-3 business days
- If approved, refunds will be processed within 5-7 business days
- You will receive a confirmation email once the refund is processed
4. Refund Method
Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your financial institution:
- Credit Cards: 3-5 business days
- Debit Cards: 5-7 business days
- PayPal: 1-3 business days
- Bank Transfers: 7-10 business days
5. Partial Refunds
In certain circumstances, partial refunds may be granted:
- Products that have been partially used or activated
- Subscription services with remaining unused time
- Bundle purchases where only some items are eligible for refund
6. Exchanges
We do not offer direct exchanges. If you need a different product, please request a refund for your current purchase and place a new order for the desired item.
7. Shipping and Handling
For physical products, original shipping and handling charges are non-refundable unless the return is due to our error or a defective product.
8. Dispute Resolution
If you disagree with our refund decision, you may escalate your case to our management team. We are committed to resolving all disputes fairly and promptly.
